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Privacy Policy

Last updated

This Privacy Policy explains how Trissino Inc. (“we”, “us”, or “our”) handles personal information that we collect through the Audrey website (the “Site”) and when you contact us about Audrey.

It does not cover information that our customers process using the Audrey product. See “Call data we process for our customers” below.

1. Information we collect

Information you give us. When you request a demo, we collect your company name, your name, your work email address, the number of operators at your contact center, and anything you write in the message field. If you contact us in another way, we collect the information you choose to send.

Information collected automatically. When you visit the Site, our hosting provider records technical information such as your IP address, your browser type, and the date and time of your request. We also use Vercel Web Analytics to understand how the Site is used. It does not rely on cookies. Visitors are counted using a hash created from the request, which is discarded after 24 hours. It gives us aggregated information such as the pages viewed, the referring site, browser, operating system, device type, and approximate location.

The Site does not use advertising cookies or cross-site tracking technologies.

2. Call data we process for our customers

Our customers use Audrey to support their own contact center calls. Information processed in the product, such as call audio, transcripts, and summaries, is handled by us on the customer’s behalf, under the agreement between that customer and us. The customer decides how that information is used and is responsible for informing the people on its calls.

If you have a question about a call you had with one of our customers, please contact that company directly.

3. How we use information

We use personal information to:

  • respond to demo requests and other inquiries, and schedule and run demos;
  • send you information about Audrey that relates to your request (you can ask us to stop at any time);
  • operate, secure, and improve the Site; and
  • comply with the law and protect our rights.

4. How we share information

We do not sell personal information, and we do not share it for cross-context behavioral advertising.

We share personal information only in these cases:

  • with service providers that work on our behalf, such as our website hosting and analytics provider (Vercel Inc.) and the tools we use to manage email and customer communications. They may use the information only to provide their services to us;
  • when the law or a legal process requires it, or when it is needed to protect the rights, safety, or security of our company, the people who use the Site, or others;
  • in connection with a merger, acquisition, or sale of our business or assets; and
  • with your consent.

5. International transfers

We are based in the United States. The information we collect is processed in the United States and in other countries where our service providers operate. The data protection laws of those countries may differ from the laws where you live. When we transfer personal information, we take the steps that applicable law requires to protect it.

6. How long we keep information

We keep personal information for as long as we need it for the purposes described in this policy, including responding to you and keeping business records, and for as long as the law requires. After that, we delete or anonymize it.

7. Security

We use technical and organizational measures designed to protect personal information against unauthorized access, loss, and misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your rights and choices

Depending on where you live, you may have the right to ask us to give you access to your personal information, to correct or delete it, to stop using it, or to stop sending you messages about our product.

To make a request, use the contact details at the end of this policy. We may need to confirm your identity before we respond. We will not treat you unfairly for making a request.

You may also have the right to complain to the data protection authority where you live.

9. Children

The Site is intended for businesses and is not directed to children. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this policy. When we do, we will post the updated policy on this page and change the “Last updated” date.

11. Contact

If you have questions about this policy, or a request about your personal information, please contact us using the details below.

Company
Trissino Inc.
Address
1151 Walker Rd Ste 100 PMB 484Dover, DE 19904United States
Representative
Taka Morinaga, CEO
Email
taka@trissinoai.com