Live Guidance
No more wondering what to say next. Phrasing and reminders appear in response to what the customer just said.
- Follows the conversation, not a fixed script order
- The operator chooses whether to use each suggestion
Turn every call into your best customer experience, with real-time guidance.
Animated example of a live call. A customer orders a water purifier seen on TV. The co-pilot suggests offering the filter subscription, answers the filter replacement cycle and shipping fee with two sources, checks off a three-step checklist, and fills in a call summary when the call ends.
Built for the people on the phone
Whatever the call, your team has what they need on screen.
Order desk operators
- Today
- Taking an order while checking prices, conditions, and required disclosures.
- With guidance
- Take orders without stopping to look things up. The next question and the required wording appear as the customer speaks.
Customer support agents
- Today
- Searching the manual while the customer waits on the line.
- With guidance
- Answer without putting the customer on hold. The answer and its source are already on screen.
Help desk agents
- Today
- Troubleshooting steps differ by product, and one is easy to skip.
- With guidance
- Work through every step without losing your place. Each one is listed in order and checked off as it is completed.
Product
Improve every call, and the customer experience follows
Less searching, fewer missed steps, and less after-call work, so your operators can focus on the customer.
Instant Answers
Answer accurately without searching mid-call. Source-backed answers come straight from your manuals and FAQs.
- Every answer shows the document it came from
- Uses the manuals and FAQs you already maintain
Call Checklist
Catch a missed step before the call ends. Required steps and disclosures are tracked automatically as they are spoken.
- Open items stay visible until they are covered
- Nothing to check off by hand during the call
Auto Summary
Spend less time on after-call work. Structured call notes are ready the moment the call ends.
- The same structure for every call
- The operator reviews and edits before saving
See it on a real call
Three demonstrations, one for each desk.
Demo footage coming soon
Product demonstration
Order desk
An operator takes a mail-order purchase with the co-pilot screen open.
Demo footage coming soon
Product demonstration
Customer support
An agent handles a troubleshooting call with the co-pilot screen open.
Demo footage coming soon
Product demonstration
Help desk
An agent answers a technical question with the co-pilot screen open.
These videos are product demonstrations, not customer testimonials.
Help at the moments that decide the call
For the two kinds of inbound calls your team answers.
Mail-order sales, bookings, and pre-purchase questions.
The customer asks about price or delivery
The current price, shipping fee, and delivery time appear with their source.
There's a plan or option worth offering
A short suggestion appears at the right point, such as a subscription or a set discount.
Something still needs confirming before the call ends
Name, address, payment method, and return policy are tracked, so open items stay visible.
Customer says
How much is shipping to Okinawa?
Operator sees
Shipping FAQ: fee table by region
Customer says
I'd like to order one.
Operator sees
Offer the filter subscription
Customer says
That's everything, thanks.
Operator sees
1 item left: explain the return policy
For every industry with a customer phone line
From orders to account procedures and troubleshooting. Guidance follows your own manuals and FAQs.
Retail & e-commerce
Desks that take orders and answer questions before and after a purchase.
TV & catalog shopping
For order calls that peak right after a broadcast or a mailing. Product specs and offer terms appear as the customer asks.
Cosmetics & health products
For questions about ingredients and usage, and for subscription changes or cancellations. Required disclosures are tracked on the checklist.
E-commerce & online services
For order status, returns and refunds, and account questions. The matching FAQ appears during the call.
Telecom, finance & utilities
Desks where account checks and procedures have to follow exact steps.
Telecom (mobile & internet)
For plan changes, activation, and connection problems. Troubleshooting steps appear in order for the reported symptom.
Credit cards & banking
For identity checks, lost or stolen cards, and statement questions. Each required step is shown in order.
Electricity & gas
For move-in and move-out requests, rate plans, and billing questions. The items to confirm appear on the checklist.
Travel & product support
Desks where the right answer depends on the booking or the product.
Airlines & travel
For booking changes and cancellations, fare rules and fees, and baggage questions. The relevant rule appears with its source.
Home electronics, PCs & software
For setup help, fault diagnosis, and repair or warranty requests. Steps come from the manual for each product.
Automotive
For service and inspection bookings, recall questions, and breakdown calls. The right guidance for each model appears with its source.
How it works
Three steps, without replacing the tools your team already uses.
Connect your phone system
It works alongside your existing phone system and CRM. Operators keep the tools they use today.
Load your manuals and FAQs
Add the documents your team already relies on. Answers are drawn from them and show the source.
Operators get guidance from the first call
Guidance, answers, the checklist, and the summary appear on the operator screen during live calls.
For supervisors
See which calls need help, and step in with a note
Supervisors see live calls in one list. When a call needs attention, send a short note. It appears on the operator screen, and the customer does not hear it.
- A live list of calls with their status
- Notes appear on the operator screen during the call
Frequently asked questions
Quick answers to the questions contact center managers ask most.
Try it on a real call.
Tell us about your contact center, and we'll reply by email to set up a demo.
The AI suggests. Your operators decide.